What Is Microsoft Dynamics 365 Customer Insights?
Do you find yourself grappling with disconnected customer data? Are siloed insights hindering your ability to deliver a cohesive customer experience? If these challenges resonate with you, Microsoft Dynamics 365 Customer Insights is the solution you’ve been searching for. This robust customer data platform (CDP) is designed to bridge the gap between data and actionable insights, providing a comprehensive view of your customers. It leverages cutting-edge AI to analyze and predict customer behavior, empowering you to craft personalized experiences that not only meet but surpass customer expectations.
Microsoft Dynamics 365 Customer Insight is not just a tool; it’s your ally in transforming customer data into meaningful relationships. This powerful customer data platform (CDP) unifies your data sources, providing a 360-degree view of your customers. With AI-driven insights and real-time analytics, it empowers you to not only meet but exceed customer expectations, fostering loyalty and driving business growth.
Featured capabilities
There are product specific capabilities offered that interact with the case to resolution to process including, but not limited to, the following:
Unified Customer View
It integrates transactional, demographic, and behavioral data with AI-powered identity management for a comprehensive view of customers.
Data Enrichment & Prediction
The platform enriches profiles with diverse data sources and utilizes prebuilt AI models to predict customer intent.
Customer Segmentation
AI recommendations help in building new segments or discovering new audiences, updated continually with real-time data.
Privacy & Consent Management
It includes consent data during the unification process and ensures compliance with privacy and security regulations.
Real-time Journey Orchestration
Enables personalized customer journeys across sales, marketing, and service teams, improving responsiveness and connection.
AI-Powered Insights
Copilot in Customer Insights uses natural language to analyze data, uncovering new insights and facilitating segment creation.
14%
of organizations have achieved a 360-degree view of their customers.
60%
are implementing customer journey orchestration
85%
believe understanding buyer intent is crucial to sales success
53%
don't have proper visibility to understand the customer context
Benefits
Some of the benefits of using Dynamics 365 Customer Insights are:
Pricing
Dynamics 365 Customer Insights offers two plans to suit your business needs and budget:
Consulting services | Fasttrack or Packaged service
As an esteemed Microsoft partner, defacto infotech is committed to helping you unlock the full potential of Dynamics 365 Customer Insights. Our comprehensive range of consulting services includes:
Planning
Begins with an in-depth analysis to understand customer behaviors and preferences, setting the stage for data-driven decision-making.
Implementation
Involves integrating diverse data sources to create a unified customer view, enabling a comprehensive understanding of customer interactions.
Customization
Tailors the analytics and reporting tools to fit specific business needs, ensuring meaningful insights are easily accessible.
Optimization
Enhances customer engagement by leveraging AI and predictive analytics to anticipate customer needs and personalize experiences.
FastTrack
Adopts a swift implementation of insights and recommendations to stay ahead in delivering exceptional customer experiences.
Customer story
Discover inspiring success stories from businesses that have revolutionized their support processes and outcomes with Dynamics 365 Customer Insights.
What's new
Keep up with the latest features and enhancements in Dynamics 365 Customer Insights. Here are some of the recent updates:
Forrester
A Forrester TEI study highlights a staggering 315% ROI when modernizing
customer service with Dynamics 365 Customer Insights, emphasizing its significant impact on operational
efficiency.
Gartner
As a testament to its excellence, Dynamics 365 Customer Insights is
celebrated as a leader in the 2023 Gartner Magic Quadrant for B2B Marketing Automation Platforms.
Related info
Here are some related products and resources that you may find useful:
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