Customer: Chanakya Dairy and Bakery

Location: India

Company Size: 201-500

Industry: Dairy and Bakery

Product & Services: Business Central

"HF Super brand, today is a name to reckon with, in the states of Punjab, Himachal Pradesh, Chandigarh & Haryana for its unique Purity, Quality and Freshness of dairy products."

Streamlining Operations with Business Central


Chanakya Dairy Products Private Ltd. (CDPPL) is a leading dairy company in Punjab, India, that started in 2005 with a vision to promote ethical and sustainable dairying. With a capacity of 250,000 litres of milk per day, CDPPL produces various high-quality milk products, such as pasteurized milk, butter, ghee, milk powders, ice, and more. CDPPL exports its products to both national and international markets, making a significant contribution to the White Revolution in Punjab.

 However, CDPPL faced challenges managing its operations due to manual processes and the need for integrated applications. This resulted in inefficiencies, errors, and delays in production, distribution, and quality control. CDPPL needed a solution that could streamline its workflows, automate its tasks, and optimize its performance.


No integrated applications: CDPPL relied on legacy applications, utilizing different software for crucial functions like production, distribution, quality control, accounting, and inventory management. This fragmented approach made data sharing and coordinating activities across the organization challenging due to the lack of integrated applications.

Inventory management was missing: CDPPL did not have a system to track and manage its raw materials, finished goods, and packaging materials. This led to wastage, spoilage, and stock-outs of essential items.

Accounts were not properly monitored: CDPPL did not have a system to monitor and reconcile its accounts receivable and payable, cash flow, and tax compliance. This resulted in delayed payments, inaccurate financial reports, and penalties from the authorities.

Departments were disconnected: CDPPL did not have a system to communicate and collaborate with its internal and external stakeholders, such as employees, suppliers, customers, and distributors. This resulted in miscommunication, confusion, and dissatisfaction among the parties involved.

Information was not at the fingertips: CDPPL did not have a system to access and analyze its data and generate insights for decision-making. This resulted in poor visibility, low efficiency, and missed opportunities.

Monthly schemes were not visible: CDPPL did not have a system to display and manage its monthly schemes, such as cashback offers, turnover discounts, and monthly discounts. This resulted in low awareness, low participation, and low loyalty among its customers and distributors.

Calculation of schemes was manual: CDPPL did not have a system to calculate and apply its schemes automatically and accurately. This resulted in errors, discrepancies, and disputes in the billing and payment process.


Implementing Microsoft Dynamics 365 Business Central (D365 BC) marked a transformative shift for Chanakya Dairy Products Private Ltd. This integrated solution streamlined their operations by consolidating diverse functions onto a unified platform. With D365 BC, data silos were dismantled, allowing seamless information flow across departments, from production to distribution, quality control, accounting, and inventory management. Real-time insights became readily accessible, empowering informed decision-making and enhancing overall efficiency. Manual processes were replaced with automated workflows, simplifying tasks like calculating cashback offers, turnover discounts, and monthly incentives. D365 BC not only integrated its operations but also facilitated comprehensive inventory management and precise financial monitoring, ushering in a new era of synchronized and optimized processes for Chanakya Dairy.


Enhanced Financial Visibility: D365 BC brought a remarkable transformation to Super HF's financial processes. It accelerated financial closes, improved forecasting, and provided real-time performance metrics. This not only enhanced decision-making but also facilitated compliance and security. The organization now had a firm grip on its finances, enabling more informed strategic choices.

Optimized Inventory and Supply Chain: With D365 BC in place, Super HF achieved a delicate balance between supply and demand. This translated to timely product deliveries and operational efficiency, spanning purchasing, manufacturing, inventory management, and warehouse operations. They could adapt to shifting business models with ease.

Outcomes (KPIs):

Streamlined Operations: D365 BC seamlessly integrated different departments and abolished the data silos that had hampered collaboration. The results were clear - productivity soared, and agility became a cornerstone of their operations. Super HF could now efficiently and cohesively manage the diverse facets of their business.

Improved Decision-Making: With real-time insights flowing from D365 BC, Super HF's decision-making processes reached a new level of sophistication. This extended across financial management, supply chain optimization, and nurturing customer relationships. The power of data-driven choices became a driving force for success.

Cost Reduction: Automation and efficiency improvements introduced by D365 BC yielded substantial reductions in operational costs. Super HF was now spending its resources wisely and generating more value from its operations.

Customer Satisfaction: An unexpected but welcome outcome was the enhanced customer satisfaction. By unifying their brands and streamlining operations, Super HF was providing a seamless and delightful experience to their customers. Customer loyalty grew, and relationships became more enduring.

"Partnering with de facto has revolutionized our operations. Their expertise and tailored solutions made everything smoother! Our work got easier, we witnessed increased productivity, decision-making got smarter, and our customers couldn't be happier. It's been a game-changer for us!"

- CEO Chanakya

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